Cancellation Policy for Paint and Sip Events
The Pink Gallery, Healesville.
Ensuring a Smooth Experience for All Participants
Attending a Paint and Sip event should be a delightful and stress-free experience for everyone. To maintain this enjoyable environment, we have established a clear and fair cancellation policy. This policy is designed to accommodate the varying needs of our guests while ensuring the smooth operation of our events.
General Cancellation Policy
Our general cancellation policy applies to all reservations made for Paint and Sip events, whether booked individually or as a group. This policy outlines the timeframe and conditions under which cancellations can be made and refunds issued.
Cancellations Made More Than 48 Hours in Advance
Guests who need to cancel their reservation more than 48 hours before the scheduled event time will receive a full refund. We understand that plans can change, and we aim to be as accommodating as possible.
Cancellations Made Within 24 to 48 Hours of the Event
Cancellations made within 24 to 48 hours of the event will be eligible for a partial refund, equating to 50% of the ticket price. Alternatively, guests may opt to transfer their reservation to another Paint and Sip event of their choice, subject to availability.
Cancellations Made Less Than 24 Hours Before the Event
Unfortunately, cancellations made less than 24 hours before the event will not be eligible for a refund. This policy is in place because, by this time, we have already incurred costs and prepared materials specifically for the event.
Special Circumstances
We recognize that unforeseen circumstances can arise, and we aim to handle such situations with empathy and understanding. The following outlines our approach to special circumstances:
Medical Emergencies
In the event of a medical emergency that prevents a guest from attending, we will offer a full refund or the option to reschedule, provided that appropriate documentation (such as a doctor’s note) is provided.
Weather-Related Cancellations
For events impacted by severe weather conditions, we will notify guests as soon as possible. If we need to cancel an event due to weather, guests will receive a full refund or the opportunity to reschedule.
Event Organizer Cancellations
If we, as the event organizers, must cancel an event for any reason, we will issue a full refund to all registered participants. We will also attempt to reschedule the event and offer guests the option to transfer their reservation.
Group Reservations
Groups often book our Paint and Sip events for celebrations and team-building activities. The following policies apply specifically to group reservations:
Group Cancellation Policy
For group bookings of 6 or more guests, cancellations must be made at least one week in advance to receive a full refund. Cancellations made within one week of the event will not be eligible for a refund. However, groups may opt to reschedule their event, subject to availability.
Partial Group Cancellations
If some members of a group are unable to attend, we will provide a refund for those individuals if notified more than 48 hours in advance. For notifications made within 48 hours, no refunds will be issued, but substitutions are allowed.
Booking Modifications
We understand that guests may need to make changes to their bookings. The following outlines our policies for booking modifications:
Date Changes
Guests who wish to change the date of their reservation may do so without penalty if they notify us more than 48 hours in advance. Date changes requested within 24 to 48 hours of the event will incur a small administrative fee. Changes made less than 24 hours before the event are not permitted.
Transferring Tickets
Tickets are transferable to another individual if the original guest is unable to attend. To transfer a ticket, please notify us at least 24 hours before the event, providing the name and contact information of the new attendee.
Refund Process
Our goal is to process refunds as quickly and efficiently as possible. The following outlines our refund process:
Refund Requests
All refund requests must be submitted via email or through our online contact form. Please include your reservation details and the reason for the cancellation.
Processing Time
Refunds will be processed within 7 to 10 business days of receiving the request. The refund will be issued to the original method of payment.
Communication
We will communicate with guests regarding their refund status through the contact information provided at the time of booking. If additional information is needed, we will reach out directly.
Contact Information
For any questions or concerns regarding our cancellation policy, or to request a cancellation or refund, please contact us at:
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Physical Address]
Our team is here to assist you and ensure a positive experience with our Paint and Sip events.
Conclusion
Our cancellation policy is designed to be fair and considerate of the needs of our guests while ensuring the smooth running of our events. We appreciate your understanding and cooperation. We look forward to welcoming you to our next Paint and Sip event and providing a memorable and enjoyable experience.
Thanking you from Cherie Brown, The Pink Gallery, Healesville.
Email: [email protected]
Phone: 0419170595
Website: www.cheriebrown.com.au
